Shipping Policy

At Beluga, we carefully prepare and package every order to ensure your jewelry arrives safely and beautifully.

This Shipping Policy explains how we process, ship, and deliver orders.

Order Processing

We process orders as quickly as possible after payment is successfully confirmed.

Processing time is separate from shipping or transit time.

Orders placed during weekends, holidays, promotional periods, or periods of high order volume may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your order and delivery address.

We will calculate any applicable shipping charges before you complete your purchase.

Estimated Delivery Times

Delivery estimates shown during checkout begin after your order has been processed and transferred to the shipping carrier.

Delivery times are estimates and are not guaranteed.

Shipping carriers may experience delays due to weather, holidays, high shipping volumes, transportation disruptions, or other circumstances outside Beluga's control.

Tracking Your Order

When tracking is available, you will receive a tracking number after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact Beluga Customer Service as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee we can change an address once an order has been processed or shipped.

Beluga is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Beluga's control.

If your tracking information shows an unusual delay or your package appears to be lost, please get in touch with us so we can help you determine the appropriate next steps with the carrier.

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, your building's management or mailroom, and the shipping carrier.

Beluga will review delivery issues on a case-by-case basis but cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

Damaged Packages

If your order arrives damaged, please get in touch with Beluga Customer Service as soon as possible.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the packaging

• A brief description of the issue

We will review the situation and work with you toward an appropriate resolution.

Returned Packages

If a package is returned to Beluga because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts, additional shipping charges may apply if the customer requests that the order be shipped again.

International Orders

International shipping availability, when offered, will be displayed at checkout.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country.

These charges are separate from Beluga's product and shipping charges unless explicitly stated otherwise during checkout.

Customs processing may also cause additional delivery delays.

Returns

Shipping a product back to Beluga does not automatically qualify it for a refund.

All returns must comply with our Return & Refund Policy, including our 14-day return period and eligibility requirements.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable except where otherwise stated in our Return & Refund Policy or required by applicable law.

Contact Us

If you have questions about your shipment or delivery, please get in touch with Beluga Customer Service using the contact information provided on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Last updated: August 24, 2026