Return & Refund Policy

At Beluga, we want you to love your jewelry. If you are not completely satisfied with your purchase, we accept eligible returns within 14 days of delivery.

Returns

To be eligible for a return:

• You must request the return within 14 days of the date your order was delivered.
• Items must be unworn, unused, and in their original condition.
• Items must be returned with their original packaging, tags, and accessories, if applicable.
• Proof of purchase or your order number is required.

Items returned with signs of wear, damage, alteration, perfume, cosmetics, or other evidence of use may not be eligible for a refund.

Please do not send a return without contacting us first. We may not accept returns sent without prior authorization.

Non-Returnable Items

For hygiene and safety reasons, earrings and other pierced jewelry are final sale unless they arrive damaged, defective, or incorrect.

The following items are also not eligible for return:

• Personalized or custom-made items
• Gift cards
• Final sale or clearance items
• Items damaged due to normal wear, misuse, improper care, or accidental damage

Return Shipping

Customers are responsible for return shipping costs, unless the product arrived damaged, defective, or we sent the wrong item.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping method, as Beluga cannot be responsible for returned packages that are lost or damaged in transit.

Damaged or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging.

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund at no additional cost.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, we will issue the refund to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Shipping charges are not refundable unless the return is due to an error on our part or an eligible damaged/defective item.

Exchanges

If you would like a different item, the easiest option is to return the eligible item according to this policy and place a new order for the item you prefer.

How to Start a Return

To request a return, please get in touch with Beluga Customer Service and include:

• Your name
• Order number
• Item you would like to return
• Reason for the return

Once your return is approved, we will provide instructions on where and how to send your item.

Beluga reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Last updated: August 24, 2026